1g) Sick & No-Show Policy
1. Introduction to Sick and No-Show Policy
Overview of the sick and no-show policy.
Importance of timely communication regarding sickness.
Applicability to coaching, sales appointments, and front desk situations.
2. Communication Timing for Sickness
Latest communication time is 7 p.m. the night before a morning shift.
For same-day sickness, notify at least 2-3 hours in advance.
Emphasis on the importance of early notification.
3. Assessing Your Condition
Evaluate if you are too sick to coach:
If symptoms are mild (sniffles, allergies), consider attending.
If symptoms are severe (contagious, low energy), seek coverage.
4. Protocol for Reporting Sickness
Always contact the manager first:
Call, leave a voicemail, or send a text if they are unavailable.
If no response, notify the entire team via team chat for coverage.
5. No-Show Policy
Zero tolerance for no-shows unless in extreme emergencies.
Examples of acceptable emergencies (e.g., serious accidents).
Immediate termination for no-shows in any role.
