4g) Day 5 & Beyond (If needed)
1. Identify Struggling Clients
Recognize signs of struggle in clients during intro sessions:
Inconsistent booking
Poor retention of information
Difficulty with movements
Fatigue or lack of preparation (hydration, readiness)
Aim to address these issues around session three or four.
2. Initiate a Supportive Conversation
Approach the client empathetically:
Example: "Hey Andy, I know we're scheduled for four sessions, but I think it would be beneficial to add a couple more sessions to ensure you're comfortable and confident."
Discuss the recommendation for additional sessions before the end of the fourth session.
3. Discuss Costs and Commitment
Be transparent about costs for additional sessions:
Example: "It's $65 or $75 a week for two or three more weeks."
Emphasize the goal of helping them feel prepared for classes.
4. Prepare Clients for Class Expectations
Explain the fast-paced nature of classes compared to intro sessions:
Clients should have a basic understanding of movements.
Encourage clients to attend a class after session three or four to gauge their readiness.
5. Offer Additional Coaching Sessions
Suggest a mix of one-on-one sessions and classes:
Example: "We can do three or four more one-on-ones while still attending classes three days a week."
Ensure clients know they have the option for more support.
6. Communicate with Other Coaches
Inform other coaches about the client's situation:
Make sure they are aware the client may not be fully prepared for classes.
7. Build Out Sessions Effectively
Use class structure to guide additional sessions:
Example: If it's front squat day, teach them how to prepare:
Stretching and warming up before class.
Selecting appropriate weights.
8. Reinforce the Importance of Class Participation
Explain why classes are essential:
Energy from group workouts enhances performance.
Building relationships with peers can motivate and provide learning opportunities.
Classes are where the program is executed effectively.
9. Transition to Class-First Approach
After 8-10 sessions, discuss the transition:
Emphasize that ongoing personal training is not the facility's focus.
Encourage clients to be ready to join classes as the primary training method.
