4i) 30-60-90-Day Check-ins - Excellence in Coaching
1. Introduction to the Handoff Process
Discuss the importance of a proper handoff for clients transitioning beyond the initial 90-day phase.
Emphasize the significance of check-ins during this period.
2. Establishing Workout Goals
Set a target of 30 workouts in the first 90 days for client success.
Recommend a minimum of 10 sessions per month, ideally 12.
Track attendance history to ensure clients meet these goals.
3. Monitoring Attendance
Check attendance history in the Push Press account.
Look for consistency in booking and attending classes.
Focus on the first 30-45 days as critical for habit formation.
4. Regular Communication
Maintain constant communication with clients, ideally weekly.
If not seeing clients in person, check in via text or other remote methods.
If coaching in person, conduct brief check-ins before or after classes.
5. Utilization Rate and Client Success
Explain how higher utilization of services leads to better client outcomes.
Highlight the benefits of client success, including referrals and a positive facility atmosphere.
6. Lifestyle Check-ins
Discuss lifestyle factors such as nutrition, sleep, stress, and family dynamics.
Follow up on these topics to ensure clients are progressing in all areas.
7. Offering Support and Resources
Always ask clients how you can help them achieve their goals.
Provide guidance or direct them to appropriate resources for specific issues.
8. Injury Management and Support
Address any injuries or concerns clients may have.
Suggest meetings to assess issues and provide appropriate support.
9. Summary of Check-in Responsibilities
Conduct weekly check-ins for the first 30-45 days.
Perform 30, 60, and 90-day check-ins as part of the coaching role.
Acknowledge the sales staff's role in client check-ins.
