1d) General Conduct & Behavior Expectations
1. Introduction to Expectations
Overview of general conduct and behavior expectations.
Importance of understanding what is expected by managers, staff, and clients.
2. Understanding BCD (Blame, Complain, Defend)
Definition of BCD as below-the-line behavior.
Examples of BCD:
Blaming others for mistakes.
Complaining about situations or people.
Defending oneself instead of taking responsibility.
Correct behavior involves accountability and ownership.
3. The Importance of Gossip
Gossip is considered below-the-line behavior.
Encouragement to avoid negative conversations about others.
Suggestion to promote positive interactions and support among clients.
4. Leave It Better Than You Found It
Emphasis on cleanliness and maintaining the gym environment.
Expectations for coaches to clean up after themselves and ensure facilities are in good condition.
5. See Something, Say Something
Importance of accountability among staff.
Encouragement to address issues directly and immediately with colleagues.
No one is above being held accountable.
6. One Three One Problem Solving
Introduction to a structured problem-solving approach:
Identify the problem.
Propose three potential solutions.
Recommend one solution to management.
Example of applying this method to a gym-related issue.
7. Conclusion and Core Values Alignment
Summary of conduct and behavior expectations.
Connection of these expectations to the organization's core values.
